Shipping & Returns Policy
Shipping Information
Processing Time Please allow 2-3 business days for shipping. If your item is custom ordered and requires time to be handmade prior to shipping this time will be communicated with you.
Shipping Options:
- Standard Post (Australia): 3-7 business days – rates calculated at checkout
- Express Post (Australia): 1-3 business days – rates calculated at checkout
- Sendle (Australia): 2-5 business days – rates calculated at checkout
- International shipping available – rates calculated at checkout
Tracking: I’ll send you tracking information via email once your order is dispatched.
Returns & Exchanges
Your Rights Under Australian Consumer Law
Your rights under Australian Consumer Law are protected. You’re entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
My Return Policy
As a solo maker creating one-of-a-kind pieces from limited materials:
Quality Issues: If your item arrives damaged or doesn’t match the description, please contact me within 7 days of delivery. I’ll arrange a full refund or replacement at no cost to you.
Change of Mind: Due to the custom, one-of-a-kind nature of my work, I can’t accept returns for change of mind. Each piece uses materials I may never find again, so please review descriptions and measurements carefully before purchasing.
Size/Fit Concerns: If something doesn’t fit or you are concerned about sizing, please reach out within 7 days. I’m happy to work with you to find a solution.
How to Return
- Email me at hello@piratespirit.au with your order number and photos if there’s a quality issue
- I’ll respond within 24 hours with next steps
- I’ll cover return shipping costs for any quality issues
Contact Me
Questions about shipping or returns? I’m here to help:
Email: hello@piratespirit.au
I aim to respond within 24 hours
This policy was last updated: 1st September 2025