Privacy Policy
Last updated: 1st September 2025
Who I Am
PirateSpirit is operated by Nat Rowe from Australia. I’m committed to protecting your privacy and being transparent about how I handle your personal information.
Information I Collect
Information You Give Me
When you make a purchase or contact me, I collect:
- Name and contact details (email, phone)
- Shipping and billing addresses
- Payment information (processed securely through my payment provider)
- Any additional information you choose to share (special delivery instructions, etc.)
Information Collected Automatically
I use Google Analytics 4 (GA4) to understand how visitors use my website. This collects:
- Pages you visit and time spent on site
- General location information (city/region)
- Device and browser information
- How you found my site
This information is anonymised and helps me improve the website experience.
How I Use Your Information
Personal Information You Provide
I use your personal information solely for:
- Processing and fulfilling your orders
- Communicating about your purchase (order confirmations, shipping updates)
- Providing customer support
- Legal compliance (taxation, consumer law requirements)
Website Analytics
GA4 data helps me understand:
- Which products are most popular
- How to improve the website
- General visitor patterns (anonymised)
Who I Share Your Information With
I only share your personal information when necessary to complete your order:
- Shipping providers (Australia Post, Sendle, etc.) – to deliver your purchase
- Payment processors – to process your payment securely
- Government authorities – only if required by law
I never sell, rent, or share your personal information for marketing purposes.
Your Rights Under Australian Privacy Law
You have the right to:
- Access the personal information I hold about you
- Request corrections to your information
- Request deletion of your information (subject to legal requirements)
- Opt out of communications (though this may affect order updates)
Data Security
I take reasonable steps to protect your information:
- Secure payment processing through trusted providers
- Regular website security updates
- Limited access to personal information (just me!)
Cookies and Tracking
My website uses:
- Essential cookies – for the shopping cart and checkout process
- Google Analytics cookies – to understand website usage (you can opt out through your browser settings)
Data Retention
I keep your information:
- Order information: 7 years (Australian tax law requirement)
- Analytics data: As per Google’s retention settings
- Email communications: Until you request deletion or unsubscribe
International Visitors
If you’re visiting from outside Australia, your information may be processed in Australia under Australian privacy laws.
Contact Me
Questions about this privacy policy or your personal information?
Email: hello@piratespirit.au
I’ll respond within 7 days.
Changes to This Policy
I’ll update this policy if needed and post the new version on this page with a new “last updated” date.
This privacy policy complies with the Australian Privacy Principles under the Privacy Act 1988.